Privacy Policy
Last Updated: November 2025
MJ Plumbing Consults values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and AI services available at www.mj-consults.com.
1. Information We Collect
We may collect the following types of information when you use our services:
User inputs and conversation data: Information you submit or generate during interactions with our AI tools.
Contact details: Such as your name, email address, or phone number when you reach out or register.
Payment information: To process transactions and manage billing.
Technical data and cookies: Automatically collected through third-party integrations for performance, analytics, or communication purposes.
2. How We Collect Data
We collect data through:
Direct interactions with our website and AI tools.
Third-party integrations, such as OpenAI, Go High Level, Grok, and Twilio.
Automated means like cookies, analytics scripts, and logs (depending on browser and platform settings).
3. How We Use Your Data
Your information is used solely to:
Provide and maintain our AI-based services.
Improve the quality and performance of our AI systems.
Process payments securely.
Communicate with you about services or updates (unless you opt out of marketing).
Comply with legal and regulatory obligations.
We do not sell or rent your personal data.
4. Legal Basis for Processing (EU Users)
Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following:
Performance of a contract: When providing paid AI services or consultations.
Legitimate interests: For improving our services and maintaining security.
Consent: When you interact with optional AI or communication tools.
Legal obligations: When required to comply with applicable laws.
5. Third-Party Services
We use trusted external providers to operate and enhance our services:
OpenAI (AI model hosting and processing)
Go High Level (CRM and automation)
Grok (AI assistance)
Twilio (communication and SMS services)
These third parties process data on our behalf under strict data protection agreements and are compliant with GDPR and similar frameworks.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
When data is no longer needed, it is securely deleted or anonymized.
7. Data Security
We use appropriate technical and organizational measures to safeguard your personal data, including:
Encryption of data during storage and transmission.
Access control and authentication protocols for internal systems.
Despite these measures, no system is completely secure. You share information at your own risk, but we continuously monitor and improve our security practices.
8. International Data Transfers
We do not transfer personal data outside the European Union (EU).
All processing takes place within jurisdictions offering GDPR-equivalent protection.
9. Your Rights
You have the following rights under applicable privacy laws:
The right to access your personal data.
The right to correct inaccurate data.
The right to request deletion (“right to be forgotten”).
The right to restrict or object to processing.
The right to opt out of marketing communications at any time.
To exercise these rights, contact us at [email protected].
10. AI-Specific Data Use
Your chat logs, feedback, and prompt content may be used internally to improve AI performance and reliability.
We do not use this data for external model training or resale.
Automated decision-making is limited to providing AI-generated responses and does not produce legal or significant human-impacting outcomes.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16.
We do not knowingly collect personal data from minors. If we become aware that data has been collected from a minor, it will be deleted promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, with the “Last Updated” date shown at the top.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 [email protected]
🌍 www.mj-consults.com
📍 Copenhagen, Denmark
